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Forwarding Phone Lines

Forwarding Phone Lines

How To Forward Phone Lines – 5 Thing To Know Forwarding phone lines can be a handy feature on your phone system. Here are 5 things you need to know: the when, why, and how of call forwarding! You can’t be in numerous places at once. Nobody

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Benefits of A Live Answering Service

Benefits of A Live Answering Service

Top 7 Benefits of A Live Answering Service Improve your business and customer satisfaction with a live answering service! We’re sharing the 7 benefits of using a live answering service. Do you ever feel like your company is losing business by not answering every single inquiry over the

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Tips To Handle A Difficult Caller

Tips To Handle A Difficult Caller

Handling a disgruntled customer is not an easy job. Unfortunately, the employees at call centers have to do this job multiple times a day and until they develop expertise in this area, they remain vulnerable to negative experiences that may impact their morale as well as motivation levels. Bad words spread faster than good words. An angry customer is more likely to share his experiences with a bigger audience compared to a happy customer who may probably discuss about his experience with a small group of four or five people.

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Top Ways To Make Cold Calls Work

Top Ways To Make Cold Calls Work

Top Ways To Make Cold Calls Work Making a cold call is not an easy task for all. The idea of making cold calls instills fear in the mind of the caller as he puts himself into the shoes of the recipients and remembers how he got

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Creating Customer Delight, Developing Strong Relationships

Creating Customer Delight, Developing Strong Relationships

When you have an objective to create strong, long-term customer relationships, you have to do more than just delivering a service. Building a loyal customer base requires some effort, but you will find your journey most interesting as you learn to combat the challenges and make your way to success.

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Ideas That You Should Embrace As The Head Of Your Customer Service Team

Ideas That You Should Embrace As The Head Of Your Customer Service Team

Customer service is all about being patient, having thick skin, and demonstrating high levels of problem solving skills. It is your prime responsibility to deliver proper training to your customer service representatives in order to help them perform better and manage stress. If you invest your time and energy in building a great customer service team, you will help the company save costs that it may incur from high turnovers and rehiring.

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The Effectiveness Of Personalized On-Hold Music As An Answering Service Tool

The Effectiveness Of Personalized On-Hold Music As An Answering Service Tool

When your customer comes up with questions that require you to do some research or connect to another executive who probably has answers to those questions, you are left with no other alternative than to put your customer on-hold till you are able to get back to him with the information he needs. While this may act as an opportunity for you to provide your client with the information that he is looking for, it may produce negative consequences as well. Who would appreciate a seemingly endless period of silence? Chances are that your customer may get a feel of uncertainty and may develop a negative impression about you and your company.

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Know How You Can Improve Your Interactions With Your Customers Over Phone

Know How You Can Improve Your Interactions With Your Customers Over Phone

Bad words spread more rapidly than good words. A customer who develops a negative impression about your company’s customer service standard is more likely to talk more about it compared to a customer who feels good about your service. However, if you still try to rectify a negative situation, your customers may forgive you and you may get another opportunity to serve them. With phone being one of the frequently-used media for client-communication, you may want to know how you can enrich your customer service standard over phone.

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Tips To Use Your Phone To Execute Conversion Marketing

Tips To Use Your Phone To Execute Conversion Marketing

Hello has been a powerful word ever since the telephone was discovered and used by people to connect for personal as well as professional matters. Today, when texting and emailing dominate the scene as the main modes of communication, phones still hold their importance with people still wanting to talk to each other to feel the personal touch. Your prospects and customers are more likely to trust you if you talk to them directly. Real voice is definitely more powerful than ‘digital voice’ and phone calls may generate desired outcomes if you are contacting a prospect for the first time.

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Disaster Recovery Solutions That Your Answering Service Should Provide

Disaster Recovery Solutions That Your Answering Service Should Provide

The unexpected may happen any time and you should keep backup plans in place to ensure business continuity. With communication being the bridge to maintain constant contact with your customers and potential customers, you may want to invest in a live answering service that will remain functional even at a time when your business loses its normal flow due to nature’s unplanned turmoil.

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