No matter how grand your company’s offerings are and how brilliant your staff is, your customers are more likely to evaluate your company on the basis of the direct interactions they have with your company’s customer service executives. In simple terms, your customer service team is the face of your company and your relationship with your customers is defined by the quality of the support your customers receive from your team.Read more →
Most businesses underestimate the power of communications and customer service. For many, it ends with a website and phone number during working hours. However, a good answering service that can take calls around-the-clock is integral to your long-term communication plan.Read more →
It should go without saying but happy customers bring in other customers and this bodes well for business.
Through smart and sincere engagement you can make sure that your business is known for putting the needs of customers ahead of everything else.
Show Customers Their Value To Your Organization And Your Returns Will Be Great Customers that don’t feel valued by a business will often find a reason to move on to a competitor. It’s up to you, as a manager or business owner, to let your customers knowRead more →
Customer Service Trends Influencing Business in 2015-2016 Hind-sites 20/20 and we can all learn a lesson or two from it, but in business we need to be the kind of guys who set trends and see into the future to prevent problems and complaints. In others we needRead more →
Proof of How Customer Service Effects Business Growth Infographic reveals top reasons for customer service improvement, most frequent complaints, and how a bad trend can lead to disaster. It is staggering at how many small business fail to understand the importance of high quality customer service andRead more →
Answering Services for the Healthcare Industry When a patient calls a health provider’s office, they’re calling for a reason. Health concerns are personal, important, often stressful, and sometimes even frightening to the person who reaches out to a healthcare provider. By using an answering service that isRead more →