Archive for the Customer Service Category

Tips To Handle A Difficult Caller

Tips To Handle A Difficult Caller

Handling a disgruntled customer is not an easy job. Unfortunately, the employees at call centers have to do this job multiple times a day and until they develop expertise in this area, they remain vulnerable to negative experiences that may impact their morale as well as motivation levels. Bad words spread faster than good words. An angry customer is more likely to share his experiences with a bigger audience compared to a happy customer who may probably discuss about his experience with a small group of four or five people.

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Creating Customer Delight, Developing Strong Relationships

Creating Customer Delight, Developing Strong Relationships

When you have an objective to create strong, long-term customer relationships, you have to do more than just delivering a service. Building a loyal customer base requires some effort, but you will find your journey most interesting as you learn to combat the challenges and make your way to success.

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Ideas That You Should Embrace As The Head Of Your Customer Service Team

Ideas That You Should Embrace As The Head Of Your Customer Service Team

Customer service is all about being patient, having thick skin, and demonstrating high levels of problem solving skills. It is your prime responsibility to deliver proper training to your customer service representatives in order to help them perform better and manage stress. If you invest your time and energy in building a great customer service team, you will help the company save costs that it may incur from high turnovers and rehiring.

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The Effectiveness Of Personalized On-Hold Music As An Answering Service Tool

The Effectiveness Of Personalized On-Hold Music As An Answering Service Tool

When your customer comes up with questions that require you to do some research or connect to another executive who probably has answers to those questions, you are left with no other alternative than to put your customer on-hold till you are able to get back to him with the information he needs. While this may act as an opportunity for you to provide your client with the information that he is looking for, it may produce negative consequences as well. Who would appreciate a seemingly endless period of silence? Chances are that your customer may get a feel of uncertainty and may develop a negative impression about you and your company.

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Know How You Can Improve Your Interactions With Your Customers Over Phone

Know How You Can Improve Your Interactions With Your Customers Over Phone

Bad words spread more rapidly than good words. A customer who develops a negative impression about your company’s customer service standard is more likely to talk more about it compared to a customer who feels good about your service. However, if you still try to rectify a negative situation, your customers may forgive you and you may get another opportunity to serve them. With phone being one of the frequently-used media for client-communication, you may want to know how you can enrich your customer service standard over phone.

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Ways By Which You Can Raise Your Customer Service Standard

Ways By Which You Can Raise Your Customer Service Standard

With the growth of Internet giants and exponential organizations that use exponential technologies to promote drastic growth, small businesses may seem to face the risk of being wiped out from the highly-competitive business landscape. The business world may evolve to assume modern and advanced makeovers at different stages, however, there is one fundamental factor that will remain constant and continue to shape the future of a business. The truth is that your small business is just as competitive as it was 15 years ago- if you have been maintaining an exceptional level of customer service and trying out innovative ideas to give pleasant surprises to your customers from time to time.

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Traits That Promote Excellent Customer Service Experience

Traits That Promote Excellent Customer Service Experience

No matter how grand your company’s offerings are and how brilliant your staff is, your customers are more likely to evaluate your company on the basis of the direct interactions they have with your company’s customer service executives. In simple terms, your customer service team is the face of your company and your relationship with your customers is defined by the quality of the support your customers receive from your team.

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Why an Answering Service Is the Cornerstone of Your Customer Engagement Plan

Why an Answering Service Is the Cornerstone of Your Customer Engagement Plan

Most businesses underestimate the power of communications and customer service. For many, it ends with a website and phone number during working hours. However, a good answering service that can take calls around-the-clock is integral to your long-term communication plan.

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Show Customers You Really Appreciate Them

Show Customers You Really Appreciate Them

Show Customers Their Value To Your Organization And Your Returns Will Be Great Customers that don’t feel valued by a business will often find a reason to move on to a competitor. It’s up to you, as a manager or business owner, to let your customers know

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How Customer Service Impacts Business

How Customer Service Impacts Business

Proof of How Customer Service Effects Business Growth Infographic reveals top reasons for customer service improvement, most frequent complaints, and how a bad trend can lead to disaster. It is staggering at how many small business fail to understand the importance of high quality customer service and

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