Show Customers Their Value To Your Organization And Your Returns Will Be Great Customers that don’t feel valued by a business will often find a reason to move on to a competitor. It’s up to you, as a manager or business owner, to let your customers know
Read more →
Proof of How Customer Service Effects Business Growth Infographic reveals top reasons for customer service improvement, most frequent complaints, and how a bad trend can lead to disaster. It is staggering at how many small business fail to understand the importance of high quality customer service and
Read more →
Answering Services for the Healthcare Industry When a patient calls a health provider’s office, they’re calling for a reason. Health concerns are personal, important, often stressful, and sometimes even frightening to the person who reaches out to a healthcare provider. By using an answering service that is
Read more →
When it Comes to Customer Service First Impressions Last a Life Time According to a recent study the first person a potential customer interacts with will have a lasting impact on their impression of your business. In fact 39% of consumers said they would avoid a business
Read more →Customer Service Expectations & Common Frustrations When looking for an answering service solution to act as the front line for your customers it’s important to compare multiple services and try them (usually free for 1 week). 62% of global consumers switched service providers due to poor customer
Read more →Discovering How Customer Support Improves ROI Studies show that poor customer support can cause as much as 39% of clients to purposefully avoid vendors for as many as two consecutive years, but on the opposite side 24% of clients that reported a good experience would actually seek
Read more →Quality Customer Service is a Key Ingredient to Retaining Clients One thing that successful businesses have in common is they understand the important role that inbound customer service plays in retaining their clients and improving ROI. According to a report by sage the risk of getting it
Read more →