Quality Customer Service is a Key Ingredient to Retaining Clients
One thing that successful businesses have in common is they understand the important role that inbound customer service plays in retaining their clients and improving ROI. According to a report by sage the risk of getting it wrong suggest that 78% of consumers have walked away from buying merely because of bad service. The diagram below points out the importance of good customer service for new and existing customers, the value of social media for improving experiences, and an overall review of both the good and bad ramifications.
As consumers we expect assistance and good advice from suppliers, and the absence of it often prevents people from buying products and services. 94% of our clients use an answering service because it provides quantifiable and substantial improvements to service levels to customers. Find our for yourself how an inbound customer support team can improve your bottom line, request call customer support quotes here.