Answering Service & Call Center

Real Estate Answering Service | You Can’t Afford to Say No

If you are in the real estate industry you cannot afford to say no to outsourcing costs to a live 24-hour answering service. Missing a single call could literally pay for the entire service for a full year.

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In general, the average cost to use a real estate answering service will be $0.72/call, or $127/month. Keeping in mind that almost 95% of call centers bill by actual time used, which is generally measured in 1 to 13-second increments.

Realtor Answering Service Solutions

Property Management Real Estate
Lead Capture Mortgage Lenders
Apartment Complexes 24 Hour Call Answering
Appointment Setting Lock Box Support

Homebuyers all think and work differently. Some people search for homes in the wee hours of the night, and others during normal business hours. Do you have someone available to answer the phone call? Do you think they’re all leaving messages? Think again.

ResearchResearch shows that no less than 35% of callers who receive a voicemail will hang up. Can you afford those losses? How much is a single sale worth to your real estate company?

TipsSmart Questions to Ask Before Hiring a Real Estate Answering Service

  1. Do you offer flat rate billing (very uncommon these days)?
  2. Do you charge extra for holidays?
  3. How many second increments do you bill in (the lower the better)?
  4. Can you set home viewing appointments with callers?
  5. Do you have experience answering calls for real estate agents?
  6. Do you offer a free trial?


24 Hour Answering Services

As a real estate agent, mortgage lender, apartment complex – property manager, appraiser, or realtor every call is important and when you don’t connect with the caller you risk losing the sale altogether. Our partner call center agents will answer your customer calls 24/7/365, schedule appointments, and take accurate messages, and best of all your clients will never know they are speaking with a service. We know how important first impressions are and at SAS you can always be assured that we only employ highly professional speaking remote receptionists and virtual secretaries. Instantly receive your messages by text to cell, email, or fax. Our Real Estate Answering Service will collect information and assist your clients whenever you’re unavailable to the phone.

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Real Estate Answering Service is a phone answering service for real estate agents. It is a 24/7 service that will take messages from clients and forward them to the agent. It is a confidential service that will keep the agent’s information safe and secure. The Real Estate Answering Service is a great way for agents to stay connected with their clients and make sure that they are always available to them.

Pros and Cons of a Real Estate Answering Service

There are many benefits to using a real estate answering service, but there are also some downsides that you should be aware of.


  • 24/7 availability to take messages from clients
  • Confidential and secure service
  • Keeps agents connected with their clients


  • It can be expensive
  • It may not be available in all areas
  • Agents may not always receive the messages in a timely manner

If you are considering using a real estate answering service, weigh the pros and cons carefully to decide if it is the right choice for you.

How a Real Estate Answering Service Pays For Itself

You may be wondering how an answering service pays for itself. The answer is simple: by saving you time. By using an answering service, you can free up your time to focus on more important tasks, like finding new clients and listing properties. In the end, an answering service will save you time and money.

Apartments, mortgage lenders, and Realtors tend to constantly have inbound calls for homeownership and rental matters and those phone calls can often times arrive when you are busy or after hours. A professional apartment answering service or real estate answering service will lower your overhead and substantially increase your efficiency while providing customer service that meets or exceeds your competitors.

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Top Reasons to Hire an Answering Service for Apartments and Real Estate Firms

Managing apartments and real estate firms is hard work. There are potential and current tenants/clients to attend to a large number of incoming calls every other minute. Such firms require expertise when it comes to call handling so as to enable the real estate firm to attend to more pressing matters and develop the business. In this day and age, we have expert call handlers thanks to answering services and these come particularly in handy for property managers and real estate firms.

The good thing about answering services is that they have the skills and industry knowledge to handle calls coming in from tenants, prospective renters, and buyers as well. What’s even better is that call answering services are not limited to working hours and this means that they are available 24/7 including special holidays and weekends. In other words, these services are tailored to provide customer support solutions for apartments and real estate companies as far as their calls are concerned.

What to Expect With Real Estate Answering Services

  • Customized call scripting and routing
  • Effective delivery of calls and messages
  • Reliable call management
  • 24-hour services

First, it’s important that we clarify that not all call answering service providers will provide a 24-hour service. However, because clients do not necessarily abide to normal working hours it’s vital that you go for a service provider who will be available to manage your calls all day, every day. Moving on, a real estate firm will no longer have to deal with missed calls and the good thing about call answering service is the fact that they screen all calls and effectively deliver their calls and messages according to importance and urgency. Last but certainly not least, the answering service customizes its scripts to suit the needs of the company and properly routes these scripts and calls as well. There is no one size fits all scenarios and you should stay away from companies that are trying to sell you such answering services.

Reasons to Hire an Apartment Answering Service

The property industry enjoys a high flow of sellers, renters, and buyers. As a result, most of the time is spent chasing clients and this means that a property manager or real estate agent may not necessarily have the time to manage calls in between their hectic schedule. This is what makes answering services particularly beneficial for the industry. Below are a few more reasons why an answering service may be God-sent:

Improved Organization:

Apartment answering services help when it comes to organizing the real estate company in terms of the firm’s organization. An answering service could help schedule appointments, grade leads, and even respond to calls effectively. This means that you don’t have to keep wondering which calls to follow up on and in which order. The answering service could help dispatch vendors if there is a problem in a certain apartment and this essentially eases the work of the apartment manager.

Lead Generation:

Real estate agents need to capture leads effectively and a call answering service could come in handy to help the real estate firm with lead generation services such as after hour answering, sales responses and after-hour answering services amongst others.

Cost Savings:

One of the most attractive benefits that come with an answering service is that they help save costs associated with managing the operations of the apartment block or real estate firm. Phone calls are always important and this is because they could be from prospective major clients or current clients. However, these calls also come in plenty, and managing them in the case of a real estate firm could mean setting up a call center. With an apartment block, it would mean hiring several people to manage the many calls pertaining to leaking faucets, lockouts, gas leaks, poor heating, and inquiries amongst others. As you can see, this could be a costly affair.

Time to Get Started?

These are just some of the major benefits that come with a real estate answering service and there are many more. What you must realize is that answering services are run by professionals and they too must adhere to certain regulations. This means that you are not just getting someone to receive your calls but a person who can properly manage calls and represent your business in your absence. Answering services help ease the burden that comes with running a real estate firm or managing an apartment block leaving more time to be dedicated to other equally pressing matters.

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