How Much Does a Real Estate Answering Service Cost?
In general, the average cost to use a real estate answering service will be $0.72/call, or $127/month. Keeping in mind that almost 95% of call centers bill by actual time used, which is generally measured in 1 to 13-second increments.
Most answering service companies for medical offices will give you a free trial in order to give you an accurate quote of what ongoing services would cost. If you’re ready to be connected with call centers in your area, request free quotes today.
Smart Questions to Ask Before Hiring a Real Estate Answering Service
- Do you offer flat rate billing (very uncommon these days)?
- Do you charge extra for holidays?
- How many second increments do you bill in (the lower the better)?
- Can you set home viewing appointments with callers?
- Do you have experience answering calls for real estate agents?
- Do you offer a free trial?
As a real estate agent, mortgage lender, apartment complex – property manager, appraiser, or realtor every call is important and when you don’t connect with the caller you risk losing the sale altogether. Our partner call center agents will answer your customer calls 24/7/365, schedule appointments, take accurate messages, and best of all your clients will never know they are speaking with a service. We know how important first impressions are and at SAS you can always be assured that we only employ highly professional speaking remote receptionists and virtual secretaries. Instantly receive your messages by text to cell, email, or fax. Our Real Estate Answering Service will collect information and assist your clients whenever you’re unavailable to the phone.
Apartments, mortgage lenders, and Realtors tend to constantly have inbound calls for homeownership and rental matters and those phone calls can often times arrive when you are busy or after hours. A professional apartment answering service or real estate answering service will lower your overhead and substantially increase your efficiency while providing customer service that meets or exceeds your competitors.
Realtor Answering Service Solutions
|Property Management||Real Estate|
|Realtor Answering Service||Mortgage Lenders|
|Lead Capture||Lock Box Support|
SAS will provide you with state-of-the-art services for a small fraction of what you’d expect to pay. Never miss another call and enjoy customized call routing features, after-hours and emergency call answering, professional live operators on holidays, nights, and weekends, appointment setting, and other affordable call center services. So whether you are looking for a flat rate phone answering service, call screening, or call overflow we have solutions for the small business and fortune 500 companies that will deliver the best service that is surpassed by none.
Top Reasons to Hire an Answering Service for Apartments and Real Estate Firms
Managing apartments and real estate firms is hard work. There are potential and current tenants/clients to attend to a large number of incoming calls every other minute. Such firms require expertise when it comes to call handling so as to enable the real estate firm to attend to more pressing matters and develop the business. In this day and age, we have expert call handlers thanks to answering services and these come particularly in handy for property managers and real estate firms.
The good thing about answering services is that they have the skills and industry knowledge to handle calls coming in from tenants, prospective renters, and buyers as well. What’s even better is that call answering services are not limited to working hours and this means that they are available 24/7 including special holidays and weekends. In other words, these services are tailored to provide customer support solutions for apartments and real estate companies as far as their calls are concerned.
What to Expect With Real Estate Answering Services
- Customized call scripting and routing
- Effective delivery of calls and messages
- Reliable call management
- 24-hour services
First, it’s important that we clarify that not all call answering service providers will provide a 24-hour service. However, because clients do not necessarily abide to normal working hours it’s vital that you go for a service provider who will be available to manage your calls all day, every day. Moving on, a real estate firm will no longer have to deal with missed calls and the good thing about call answering service is the fact that they screen all calls and effectively deliver their calls and messages according to importance and urgency. Last but certainly not least, the answering service customizes its scripts to suit the needs of the company and properly routes these scripts and calls as well. There is no one size fits all scenarios and you should stay away from companies that are trying to sell you such answering services.
Reasons to Hire an Apartment Answering Service
The property industry enjoys a high flow of sellers, renters, and buyers. As a result, most of the time is spent chasing clients and this means that a property manager or real estate agent may not necessarily have the time to manage calls in between their hectic schedule. This is what makes answering services particularly beneficial for the industry. Below are a few more reasons why an answering service may be God-sent:
Improved Organization: Apartment answering services help when it comes to organizing the real estate company in terms of the firm’s organization. An answering service could help schedule appointments, grade leads, and even respond to calls effectively. This means that you don’t have to keep wondering which calls to follow up on and in which order. The answering service could help dispatch vendors if there is a problem in a certain apartment and this essentially eases the work of the apartment manager.
Lead Generation: Real estate agents need to capture leads effectively and a call answering service could come in handy to help the real estate firm with lead generation services such as after hour answering, sales responses and after-hour answering services amongst others.
Cost Savings: One of the most attractive benefits that come with an answering service is that they help save costs associated with managing the operations of the apartment block or real estate firm. Phone calls are always important and this is because they could be from prospective major clients or current clients. However, these calls also come in plenty, and managing them in the case of a real estate firm could mean setting up a call center. With an apartment block, it would mean hiring several people to manage the many calls pertaining to leaking faucets, lockouts, gas leaks, poor heating, and inquiries amongst others. As you can see, this could be a costly affair.
These are just some of the major benefits that come with a real estate answering service and there are many more. What you must realize is that answering services are run by professionals and they too must adhere to certain regulations. This means that you are not just getting someone to receive your calls but a person who can properly manage calls and represent your business in your absence. Answering services help ease the burden that comes with running a real estate firm or managing an apartment block leaving more time to be dedicated to other equally pressing matters.
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