Proof of How Customer Service Effects Business Growth
Infographic reveals top reasons for customer service improvement, most frequent complaints, and how a bad trend can lead to disaster. It is staggering at how many small business fail to understand the importance of high quality customer service and it’s long term impact on retention and growth. We see a pattern in the worlds most successful companies and that pattern is to always please the customer, and that includes that disgruntled ones. From quickly answering phones to fielding unjustified complaints we must not only put out these fires quickly, but we must turn unhappy customers into loyal followers. It will be easier to lose a few dollars on one visit than to lose a customer and referrals all together and the report below illustrates this fact very well.