Answering Services for the Healthcare Industry
When a patient calls a health provider’s office, they’re calling for a reason. Health concerns are personal, important, often stressful, and sometimes even frightening to the person who reaches out to a healthcare provider. By using an answering service that is trained and experienced in dealing with the needs of these types of callers, you can ensure that your patients are handled with the care and attention that they deserve.
Being There for Your Patients, 24/7
Health care is a high-paced industry that doesn’t leave a lot of time for administrative duties. By utilizing an excellent answering service, you can gain the benefits of a highly trained virtual receptionist for doctors to cover the times when your phone lines are busy, your receptionist is occupied, or during hours when your office is typically closed. Even when your office is overwhelmed or closed, you can still ensure that patient concerns are heard, recorded, and communicated to you in a timely fashion.
Healthcare providers care about their patients, and want them to stay as calm as possible while ensuring they get the best level of care. This is a critical part of the job of a great health-services answering service. They can reassure your patients that their messages will get passed along to the appropriate parties. And because you’re relaying on a professional service that prides itself on clear communication, you can be sure that none of your patients vital health concerns are getting overlooked.
Ultimately, a great medical answering service is affordable and is there to save time for the staff on the floor. This means that the trained healthcare professionals have more time and energy to pour into patient care, while the experts in caller communication and coordination can manage incoming calls.
Professionalism and Experience
Working for the healthcare industry carries a lot of responsibility, and a set of challenges that other industries lack. For an answering service to truly excel in healthcare, it needs to employ people who have enough knowledge in the industry to accurately communicate patient concerns and questions to the staff. Our team knows the industry, and will precisely and exactly communicate all patient messages to the appropriate parties.
Call center agents are also prepared to deal with emergency calls as they come in. With complete control over how calls should be routed, you can ensure that emergent concerns are transferred to the appropriate parties as they arise.
Live agents are fully trained in HIPPA regulations. We understand how important privacy concerns are to your patients, and to your office. We take every possible precaution and have established best practices to ensure that you are connected with an inbound health care call center where patient privacy is honoured at every stage of communication.