How an Answering Service Can Ensure That Customers Remain Your Top Priority
It should go without saying but happy customers bring in other customers and this bodes well for business.
Through smart and sincere engagement you can make sure that your business is known for putting the needs of customers ahead of everything else.
But how can you assure 24×7 customer engagement? A good answering service is the perfect solution. Most businesses believe that they can handle routine customer queries and the daily workload but the truth is having a dedicated service to tend to your customers not only saves time, but also increases productivity. With an answering service, employees do not have to interrupt their work to take calls. Besides, operators at an answering service are trained to handle a variety of calls seeking different types of information and remain polite even in heated situations. After all, as the saying goes, “the customer is always right.”
Today, most customers scan the internet to identify businesses they want to work with. If you have positive online reviews and ratings on customer service, it’s more likely that customers will prioritize you over your competitors. Nothing is more frustrating to a client or customer than to have to be on hold indefinitely while their call is transferred multiple times. Having an answering service gives customers a human voice to connect with at the first instance.
It has been shown that customers are willing to pay more money to a business that can assure them of excellent service. Studies show that customers who experience poor service are likely to stay away from that business for about two years. Restoring faith in customers once their loyalty has been shaken is enormously challenging. Investing in a good answering service means that you don’t have to take this chance. When you are available to your customers 24×7, and in the event they should have a problem with a product or service, they can be guaranteed a patient hearing from your end to solve their problems.
If you are still undecided about the benefits of an answering service, think of it this way: an answering service is real value for money as it captures all the lost sales and missed opportunities. For instance, when callers are unable to reach you they will simply move to the next business on the list. If you need to track sales leads and your phone-line is a dead end, that’s one lost customer who is unlikely to come back.
By choosing the right answering service you can ensure that every call from your customer is answered with a friendly voice and not an automated machine. Adding a human touch has been shown to impress customers and instill faith in your business.