Live Answering Service – By Industry
From answering customer questions to processing orders to communicating with vendors and suppliers, phones still provide an essential lifeline to businesses large and small and across all industries. Email, Internet, and Web chat is here to stay, there’s no question, but it will never replace the need to reach out and talk with someone—and to have that call answered by a real live human being.
A fully trained and entirely professional virtual answering service knows that answering each call placed to your business with a personalized and personable voice is essential to maintaining your company’s image and level of customer service. Calls are answered with customized greetings specific to your business, questions are answered in a manner you describe and with information you provide. No one will ever know they’re not talking with a member of your full-time staff, and will leave each call completely pleased and satisfied.
Telephone Answering Services – Industries Served:
Order Processing, Appointment Setting, and More
Appreciate more than excellent customer service to inbound callers. Clients of a quality answering service enjoy a wide range of additional services that can help streamline any business and save your staff’s valuable time for those endeavors most central to your success. Why waste time answering the same basic questions over and over again or perform repetitive over-the-phone tasks when you can have dedicated professionals do it for you?
Answering service professionals can do practically anything you could want when it comes to properly handling inbound calls to your business. Order taking and processing, including secure payment processing or the confidential transfer of payment and customer information—whichever you prefer—is no problem for our virtual receptionists. we can even send order information directly to your shipping department or vendors, and we can track order data and send you reports to help you maximize your orders and your profitability.
They handle appointment setting with ease, too, using your schedule and your callers’ availability to find and set up the perfect time for an in-person meeting, a teleconference, or sales call. Accurate appointment setting ensures the right person in your business is there for the right meetings at the right time—something that would benefit almost any organization.
That’s just the beginning of the professional services we help you get that add value to your answering service. Any way you conduct business with inbound phone calls is something we can help you with, from basic lead capturing to sales closing and beyond.
Answering Services Tailored to Your Business
Whatever you need and whatever your budget, our answering service solutions can help. Whether you just want live operators to take messages from customers who call after-hours or you need more comprehensive inbound-call coverage, we can help craft a plan just for you. Contact us today to see just how much of a boost your business can get when let us focus on the phone calls so you can focus on work.