Customer Service Trends Influencing Business in 2015-2016
Hind-sites 20/20 and we can all learn a lesson or two from it, but in business we need to be the kind of guys who set trends and see into the future to prevent problems and complaints. In others we need to be proactive stage setters and do things to reduce the need to learn from our own mistakes. Innovations and customer behavior identification should help shape our customer care trends that will determine customer service in the near future. We have seen many new customer service trends in 2015 and we are forecasting even bigger changes in 2015. Much of these changes are driven by the reality that people today shop (and complain) online. Check out the infographic below to see the trending customer service solutions that might help your business as we roll into the upcoming months.