Discovering How Customer Support Improves ROI
Studies show that poor customer support can cause as much as 39% of clients to purposefully avoid vendors for as many as two consecutive years, but on the opposite side 24% of clients that reported a good experience would actually seek out a company for the following two years. In the diagram below you’ll learn who is most likely to be permanently soured by a bad experience, how quickly bad news travels, and how social media is taking it to a higher level. Learn why good customer support plans are crucial to any businesses success and share your stories below.
With the knowledge that 58% of respondents will tell others about their personal experiences it has become increasingly necessary to meet the demands of your clients. Find out how professional answering services can be part of that solution today.