Customer Service Expectations & Common Frustrations
When looking for an answering service solution to act as the front line for your customers it’s important to compare multiple services and try them (usually free for 1 week). 62% of global consumers switched service providers due to poor customer service experiences. With good reason, most businesses will naturally consider price as a deciding factor when choosing an answering service provider, but if low price means poor customer service, such as long hold times then you may want to rethink the choice. 71% of US consumers say that valuing their time is the most important thing a company can do to provide good customer service. A study showed that 75% of consumers move to another channel when online customer service failed. Don’t give in to just any answering service when you can test most of them and their hold times at no cost or obligation. This infographic explains the dangers of a poor call answer service.