Customer Service Expectations & Common Frustrations When looking for an answering service solution to act as the front line for your customers it’s important to compare multiple services and try them (usually free for 1 week). 62% of global consumers switched service providers due to poor customer
Read more →Discovering How Customer Support Improves ROI Studies show that poor customer support can cause as much as 39% of clients to purposefully avoid vendors for as many as two consecutive years, but on the opposite side 24% of clients that reported a good experience would actually seek
Read more →Quality Customer Service is a Key Ingredient to Retaining Clients One thing that successful businesses have in common is they understand the important role that inbound customer service plays in retaining their clients and improving ROI. According to a report by sage the risk of getting it
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How Much Does a Telephone Answering Service Cost? On average a live answering service is going cost a small business with normal usage times somewhere between $12 – $43 a week. The real question is what determines the actual cost of an answering service and what can
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