How an Answering Service for Veterinarians Can Boost Business
An answering service for veterinarians can do wonders for sales. Maintaining customer relations and informing them of specials regularly will boost revenue.
Do you feel like your veterinary practice is suffering because of how much time you spend dealing with phone calls from clients?
Are you frustrated by the imbalance in the amount of time you spend with patients and the amount of time you spend on the phone scheduling appointments?
Do you often find that you get tied up on long phone calls, answering questions about information that could be easily found on your website?
If so, then it sounds like you’re already a great candidate for an answering service.
In this post, we’ll tell you just a few of the many benefits of using an answering service for veterinarians.
Then, we’ll let you know where you can find the kind of reliable answering service you can count on to help you get the most out of your workday.
1. You’ll Save Time
Do you feel like you spend half of your time at your veterinarian clinic answering phone calls, returning phone calls, or hearing from angry clients about how their phone calls haven’t been returned?
Would you like to spend more of your workday actually working with animals and their owners instead of answering basic questions, scheduling appointments, and playing phone tag?
If so, you’re not alone. In fact, calls at work are one of the biggest time sucks in the workplace, with each call taking up anywhere from 23 minutes to an hour.
An answering service for veterinarians increases your profit margin first and foremost by giving you more time to spend with your clients and their animals.
It also frees up your receptionists, allowing them to focus on making the most important calls and prioritizing the callback list.
2. You’ll Improve Customer Service
As a veterinarian, you know just how important customer service is to your business.
However, you might not be as familiar with the statistics surrounding how providing poor customer service directly impacts your profits.
84% of customers say that they become frustrated with a business when the agent they’re speaking to doesn’t have the information they need. Further, over 90% who say they’re unhappy with the level of customer service they’re provided with simply leave without ever complaining or telling you why.
This means that, when it comes to customer service, you need to take a proactive approach.
Using a veterinarian answering service means that your clients will be able to speak with a live agent 24/7 — whether or not your office is actually open for business.
Especially when it comes to the health of a pet, your clients are not going to wait for several days for you to get back to them or to get their questions answered.
The opportunity to speak with a live agent will help them to schedule an appointment more quickly, ensure that any questions about the fee structure of your services are answered, and allow agents to collect valuable information on the situation that their pet is currently in.
All of this allows you to treat more animals in a day, spend more time working and less time on billing and answering the same questions, and provides a high level of customer service.
3. You’ll Get Messages Immediately
Another way that using an answering service for veterinarians can grow your business?
By helping you to keep better track of your messages, and forwarding them to you as soon as they’re recorded.
Additionally, the way in which you’re able to get these messages sent to you is more convenient. We help you find options that allow you to get your messages through text, email, phone, or even through a fax.
You’ll be able to access them 24.7, from anywhere you’re able to access your online account.
This means that you can go through messages on your own time, ensuring that your office runs more efficiently.
Additionally, you’ll also be able to take advantage of “call patching.” This way, if the situation truly is an emergency, your clients can be directly transferred to your personal line from the remote receptionist’s desk.
You can also speak with the remote receptionist to determine whether or not the call truly is an emergency — making it easier to prioritize calls and ensure that you treat the most important cases first.
4. You’ll Avoid International Outsourcing
When you’re looking for the best answering service for veterinarians, we know that one of your priorities is to avoid companies that use international outsourcing.
Not only does this increase the risk of your communications with clients getting lost in translation, it can also cause you to look unprofessional.
Additionally, international outsourcing can sometimes also lead to serious issues when it comes to your clients’ privacy and security.
The country where the call center is located may not have adequate infrastructure when it comes to protecting client data, and they may not conduct the kinds of background checks on employees that your business would require.
Finally, it’s difficult to manage the kinds of training and brand education you need when you’re dealing with an international call center.
Instead, look for companies that only outsource to American-based call centers, and those who offer customized script options in addition to the chance for your clients to speak to a live agent.
Ready To Find A Top Veterinarian Answering Service?
We hope that this post has helped you to better understand how using an answering service for veterinarians can help you to save more time, improve your customer service, and better prioritize your messages.
Of course, keep in mind that the quality of the answering service that you use can make all the difference.
If you want the best, then spend some time on our website to learn more about how we can help you to improve customer relations and increase your profit margin in the process.
Get in touch with us today and see firsthand just how much working with an answering service can streamline your business and make your customers happier.