Customer Service Trends Influencing Business in 2015-2016 Hind-sites 20/20 and we can all learn a lesson or two from it, but in business we need to be the kind of guys who set trends and see into the future to prevent problems and complaints. In others we need
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Proof of How Customer Service Effects Business Growth Infographic reveals top reasons for customer service improvement, most frequent complaints, and how a bad trend can lead to disaster. It is staggering at how many small business fail to understand the importance of high quality customer service and
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Answering Services for the Healthcare Industry When a patient calls a health provider’s office, they’re calling for a reason. Health concerns are personal, important, often stressful, and sometimes even frightening to the person who reaches out to a healthcare provider. By using an answering service that is
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A Guide For Funeral Directors Looking For an Answering Service – Discover How it All Works Most funeral homes are small, family-run businesses, which makes efficient operation an essential part of ongoing success. At the same time, many moves towards greater efficiency also mean moves towards less
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When it Comes to Customer Service First Impressions Last a Life Time According to a recent study the first person a potential customer interacts with will have a lasting impact on their impression of your business. In fact 39% of consumers said they would avoid a business
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Appointment Setting Answering Service | Get More Done OUR GUARANTEE: The lowest pricing for live telephone answering services and only the very best clear speaking receptionists. In the world of Web 2.0, where constant online access is literally in the palm of your customers’ hands, you need
Read more →Customer Service Expectations & Common Frustrations When looking for an answering service solution to act as the front line for your customers it’s important to compare multiple services and try them (usually free for 1 week). 62% of global consumers switched service providers due to poor customer
Read more →Discovering How Customer Support Improves ROI Studies show that poor customer support can cause as much as 39% of clients to purposefully avoid vendors for as many as two consecutive years, but on the opposite side 24% of clients that reported a good experience would actually seek
Read more →Quality Customer Service is a Key Ingredient to Retaining Clients One thing that successful businesses have in common is they understand the important role that inbound customer service plays in retaining their clients and improving ROI. According to a report by sage the risk of getting it
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How Much Does a Telephone Answering Service Cost? On average a live answering service is going cost a small business with normal usage times somewhere between $12 – $43 a week. The real question is what determines the actual cost of an answering service and what can
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